Last updated: September 24, 2026
We want you to be satisfied with your purchase. If something is not right, this policy explains how returns and refunds work.
Return window
You may request a return within 30 calendar days of receiving your order. We do not offer exchanges. If you need a different item, please return the original item for a refund and place a new order. This is usually the fastest way to get the item you want.
Return conditions
To qualify for a return, the item must be:
- Unused and in the same condition you received it.
- In its original packaging.
- Returned because of a quality issue or defect.
If the return is due to a quality issue or defect, we cover the return shipping cost. If you are returning an item because you changed your mind (remorse), you are responsible for the return shipping cost. In either case, there is no restocking fee and no return fee charged by us.
How to start a return
- Email info@garrettpopcornsell.sbs or call +1 254-231-3000 during service hours, Monday–Friday, 9:00 AM–6:00 PM CT.
- Provide your order number and a brief description of the issue.
- Our team will confirm whether your return qualifies and provide return instructions.
- If the return is due to a defect or quality issue, we will provide a prepaid return label. If the return is due to a change of mind, we will provide the return address and you will arrange shipping.
- Pack the item securely in its original packaging and ship it to the return address provided.
Return address
502 East Avenue K, Temple, TX 76504, United States
Refund timing
Once we receive your returned item, we inspect it within 1–2 business days. If the return is approved, we process the refund within 1–2 business days after inspection. The refund is issued to the original payment method. Depending on your bank or payment provider, it may take an additional 7–10 business days for the refund to appear on your statement.
Items not eligible for return
Items that are used, damaged after delivery due to misuse, or missing original packaging may not qualify for a refund. If you are unsure whether your item qualifies, contact us before shipping it back.
Damaged or incorrect items
If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery. Keep the packaging and take photos if possible. We will arrange a replacement or refund at no cost to you.